FAQs

How can I contact SB Gaming?

You can email us at sbmobilegamingcorp@gmail.com, text us at (220) 212-4227, or DM us on Twitter @sbmobilegaming where our customer service team will be happy to assist you with whatever you need.

Do you ship worldwide?

We ship to anywhere in the United States/Canada, the European Union (not including Cyprus), the United Kingdom, Switzerland, and Norway. We do plan on expanding our shipping zones in the future, but as of right now we do not ship worldwide.

Where do you ship from?

We ship from Columbus, Ohio in the United States.

Can I change or cancel my order?

As we aim to process orders as fast as possible, you must request any changes/cancellations within 12 hours of ordering. All requests after this time will be denied. If your items are defective/damaged/incorrect, your order can be returned for a full refund after it is received by you.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, Apple Pay, etc) and Paypal payments.

When will my order be processed?

All orders are handled and shipped out from our warehouse. Please allow extra time for your order to be processed during holidays and sale seasons. We process orders between Monday and Friday. Orders will be processed within 20-40 business days from the order date and shipped the next day after processing. Please note that we don't ship on weekends.

How long will it take to receive my order?

Due to high demand, orders may take between 3-8 weeks to arrive.

What if I don't receive my order?

If you don't receive your order within 30 days after it is mailed out, you are eligible for a full refund.

Will I be charged with customs and taxes?

The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive the order if outside of the US. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further questions on this topic or details of charges, please contact your local customs office.

How do I return an item?

Please email us at sbmobilegamingcorp@gmail.com or text us at (220) 212-4227, where our customer service team will be happy to assist you with your return.

What if the item(s) I received are defective/incorrect/damaged?

Please contact us if you have received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.

When will I receive my refund?

All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account. If you haven't received any credit for your return yet, contact your bank/credit card company; it may take some time before the refund is posted to your account.